Privacy and Cookie Policy

Lightning Fire Ltd are committed to protecting your personal information when you are using our services, including this website. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including, in particular, the Data Protection Act 1998. Please read this policy to understand how your personal information will be treated.

What information is collected and why

Lightning Fire Ltd collect information about all visitors to its website. This information is used to help Lightning Fire Ltd understand more about where its site traffic comes from, but does not contain any identifiable personal information about the visitor.

The information that is collected tells us which pages are visited, for how long each page is viewed, the paths that a visitor takes within the website, as well as other general information, such as your screen settings. We analyse this information in order to assist in maintaining and improving this website, and the administration, management and marketing of its own business.

How we collect your information

We collect information which you voluntarily provide to us and we also use “cookies” to collect certain information when you use the website.

Cookies

A cookie is a small amount of data, which often includes a unique identifier, which is sent to your computer browser from a website’s computer and is stored on your computer’s hard drive. Cookies allow our website to recognise your computer or access device each time it is used to visit our website and to keep count of how often you return to the website. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete Lightning Fire cookies having visited the site, or you should browse Lightning Fire’s website using your browser’s anonymous usage setting.

We use two types of “cookies” to collect information. The first type of cookie is called a “session” cookie, which is temporary and is deleted automatically once you leave the Lightning Fire Ltd website.

We use a session cookie to remember your log-in for you (if applicable). These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at:

http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

The second is called a “persistent” cookie, which remains on your computer hard drive until you delete it. Lightning Fire Ltd does not use cookies to gather information concerning your visits to other sites, nor to ascertain any personally identifiable information about you, apart from what you provide voluntarily during your dealings with Lightning Fire Ltd.

Google Analytics – persistent cookies for site analytics and performance – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at:

https://support.google.com/analytics/answer/6004245

Email tracking

Some emails that we send you have no tracking in at all, some emails we can track, at an individual level, to see whether the user has opened and clicked on the email.

Security

Whilst your information is held on our system, we will ensure that it is held securely and we take all appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of the information. We regularly review our information collection, storage and processing practices and our security measures to guard against unauthorised access.

Transfer of your information

We will not transfer any information collected from you to any third party without expressly seeking your consent before doing so, except in cases where we are required to disclose the information in order to comply with the law or any court order.

Your rights of access

You are entitled by law to request a copy of your personal information that Lightning Fire holds and to correct any errors. You are also entitled to request that your information is deleted from our records. If any such request is made, we will use our reasonable efforts to supply, amend or delete the personal information as requested.

Any request, or any other question you may have about our privacy policy or the information held about you by Lightning Fire Ltd should be made to the Data Protection Officer at the following address:

Lightning Fire Systems Ltd

Head Office,
19/20 Stratfield Park
Elettra Avenue
Waterlooville
Hampshire
PO7 7XN

Please note that we charge a £10 fee for any information requests and we will require you to prove your identity with at least 2 pieces of identification.

Changes to this Privacy and Cookie Policy

We may change or update this Privacy Policy from time to time, so we recommend that you check it regularly. The date of the most recent revision will always be shown below. If for any reason you do not agree to these changed terms, please do not continue to use our website. If any material changes are made to this Privacy Policy we will include a prominent statement to that effect.

Governing Law

This www.lfltd.co.uk website is governed by the laws of England and Wales and any dispute in respect thereof shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Feb 2016